Porsche Cars North America has announced the introduction of “Tech Live Look,” an augmented reality (AR) technology designed to improve technical services at Porsche dealerships in the United States.
“Tech Live Look” uses the AiR Enterprise software platform from Atheer Inc., a leading provider of AR solutions, in conjunction with lightweight smart glasses. These high-tech spectacles feature the latest in projection technology and come equipped with a high-resolution, autofocus camera that shows even fine details such as threading on screws. The glasses include a powerful LED to illuminate dark spaces in the engine compartment or under the car.
How does this technology work? When a service technician at a dealership in Los Angeles dons this specialised eyewear and connects through the software with the Atlanta-based Porsche technical support team 2200 miles (3540km) away, it allows the support team to see exactly what he is seeing, in real time.
This “see what I see” video-conferencing capability with instant access to remote experts allows both parties to quickly identify and resolve technical issues. It can also help decrease service resolution time by up to 40 percent, based on the findings of a pilot program undertaken in July 2017 at eight Porsche dealerships in California, Florida, Indiana, New Jersey and Washington, along with one in Canada.
“Tech Live Look” can do much more than just provide real-time video capability. It allows the technical support team to take screenshots or send technical bulletins and instructions onto the projection surface of the glasses while the service technician is working on the vehicle. This type of information exchange is far more efficient than sending e-mails and photos or explaining complex technical issues over the phone.