Hyundai Motor Group has revealed the “DAL-e”, an advanced customer service robot that could attend to you the next time you’re visiting a showroom.
Equipped with precise recognition capabilities and mobility functions, the “Drive you, Assist you, Link with you-experience” robot can independently communicate with people. It is designed to pioneer the future of automated customer services.
The robot is equipped with state-of-the-art artificial intelligence technology for facial recognition and an automatic communication system based on a language-comprehension platform.
Unveiled at a Hyundai Motor showroom in southern Seoul, the DAL-e has already commenced pilot operation.
It is expected to be used in various fields that require everyday interactions with customers, such as in other showrooms of the Hyundai Motor Company and Kia Corporation.
With its truncated, humanoid body exuding a welcoming appeal, the DAL-e is significantly lighter and more compact compared to other customer service and guide robots in the market.
It is accoutered with friendly, emotive physical features for close interactions with customers. Hyundai says that DAL-e can engage in an automated and smooth dialogue with customers.
DAL-e can also provide useful information on products and services and respond to verbal and screen touch commands. It can even recognise when a customer is not wearing a mask and can advise the customer to wear one.
In terms of mobility, the DAL-e can move freely and escort customers to designated spots using its omnidirectional four wheels.
Furthermore, it purveys entertaining information, such as explaining vehicles and technologies by connecting wirelessly to a large display screen at the venue. It can beckon visitors to take photos with it, and provide gestured feedbacks with its arms.
Hyundai Motor Group plans to continuously update the DAL-e based on data from the pilot operations, perfecting its operational capabilities as an advanced android robot.
You can expect more ventures into robotics from Hyundai, thanks to its acquisition of Boston Dynamics!
Read our review of the Hyundai Avante here!
Volkswagen is also developing an automated robot to assist you in changing your electric car. Read about it here!