In a rare show of contrition by a top official here, SMRT chairman Seah Moon Ming bowed at a press conference on Oct 16 to apologise for the MRT tunnel flooding incident.
He admitted that SMRT has disappointed commuters and affected their lives with each MRT service disruption. Mr Seah, who joined SMRT in July, looks to bring a different brand of leadership as chairman, by being more hands-on, and meeting staff on the ground regularly.
He has stepped down from his chief executive position at Temasek unit Pavilion Energy to focus his energies on solving SMRT’s problems.
Perhaps there will be a light at the end of the tunnel next year for SMRT and commuters.
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